Shipping
Quebec
FREE DELIVERY IN QUEBEC
All orders are shipped within a maximum of 72 hours after receipt of payment.
The delivery time is between 1-3 business days depending on the shipping region and postal traffic.
Canada
Delivery charges are $10 in all other Canadian provinces.
All orders are shipped within a maximum of 72 hours after receipt of payment.
The delivery time is between 3-7 business days depending on the shipping region and postal traffic.
It is possible to choose the pick-up method as the delivery method. To do this, select the "pick up" option when making your payment.
Item is available for pick up within 24 hours of receipt of payment. The pickup location is in Saint Augustin, Quebec, Canada.
When the order has been processed, an email is sent to notify you that your order is ready to be picked up. The indications as well as the exact address will be provided to you in the email.
Exchange and Returns
7 day return policy
Quick and easy returns!
Itcanbe has for interest the satisfaction of its customers. If for any reason you wish to cancel an order or make a return, please contact customer service directly at infoitcanbe@gmail.com . A member of the team will be happy to explain the procedure to you.
Items must be in perfect condition, like new, except for defective products.
In order to be eligible for reimbursement, they must therefore meet the criteria below:
Be in their original packaging, with the labels attached to the product
Be in their original state, neither used nor washed.
Be free of all odors, stains, animal hair or hair.
All returned items are rigorously inspected upon receipt.
Itcanbe reserves the right to refuse reimbursement for any items that do not meet the requirements mentioned above.
After acknowledging receipt of the package and verifying that the contents are in perfect condition, the return process will be initiated. Full refund will be issued upon receipt of the item at our premises. Allow up to ten business days for the refund to appear on your original payment method.
Note that delivery charges are non-refundable.
Therefore, on each order, a $16 fee will not be refunded for purchases made in Quebec and a $26 fee will not be refunded for purchases made in any other Canadian province.
It is the customer's responsibility to inspect the merchandise upon receipt.
Items on sale, on sale, on promotion, at a reduced price, etc. are not refundable.
For a defective or damaged product please contact customer service at infoitcanbe@gmail.com and attach photos of the damaged product to your return request.
Your request will be processed as soon as possible and we will replace your item at no additional cost on your part.
All items purchased during a promotion are final sale.